# Horaizon — Full Content > Horaizon is an AI engineering consultancy in London and Copenhagen. We design, build and integrate AI systems your team can run and scale — shipped in milestones, owned by you or hosted by us. **One-line:** Horaizon is an AI engineering consultancy for teams in the UK and Nordics that want production AI systems shipped in milestones — not slide decks or pilots that never leave the lab. - Legal entities: Horaizon Ltd (United Kingdom, company no. 15736576) · Horaizon ApS (Denmark, CVR 45657132) - London, United Kingdom · Copenhagen, Denmark - Contact: info@horaizon.co.uk - LinkedIn: https://www.linkedin.com/company/horaizonltd - Wikidata: https://www.wikidata.org/wiki/Q139850795 --- ## Home (https://horaizon.co.uk/) **Headline:** AI that empowers. Humans that excel. **Subtext:** AI systems your team actually runs — designed, built and delivered in milestones, owned by you or hosted by us. **At a glance:** - **Cities:** London · Copenhagen — UK and Nordic delivery, one team. - **In market:** Hub · Helios — products shipping today. - **How we start:** Scoping workshop — realistic milestones from day one. - **Ownership:** Yours or hosted — handover when you want it. **Operating principles:** - Built in weeks, not quarters - Yours to run, or hosted by us - Plugs into your stack - Readable by your operators - Built to be audited - No vendor lock-in **Operating triad:** Empower. Automate. Excel. — Start with what your people need. Automate the mechanics. Hand over the keys, or run it for you. **Operating model:** Strategy. Build. Run. One team, one accountability. Most consultancies hand off after strategy and disappear before delivery. We don't — the same team owns the path from whiteboard to live system. - **Strategy** — We diagnose where AI delivers the steepest return and prioritise the work your team can ship in a quarter, not a roadmap deck. - **Build** — Bespoke applications, automations and integrations, built to your stack and instrumented from day one, with a runbook for your team or operated by us. - **Run** — We monitor, iterate and improve the systems we ship. Your team runs the operation; we stay close, you stay in control. **Capabilities:** - **Automation — Workflows that run themselves.** Replace the rote work that drains your team — approvals, triage, reconciliation, reporting — with reliable automations your operators can read, audit and adjust. - **Integration — Connect the systems you already run.** CRM, data warehouse, ticketing, billing, models — into one event-driven layer. No silos. No duct tape. **Featured work:** Zenegy — from chatbot to company-wide AI. A custom support chatbot that became the foundation for a multi-product AI roadmap across payroll and accounting (2024 — 2026). **Closing CTA:** Two ways to get to live. Use Hub and Helios out of the box, or partner with us to build something tailored to your team. Either way: in production, on your terms. --- ## Services (https://horaizon.co.uk/services) **Heading:** What we do **Intro:** From strategy to production: we design, build and integrate AI systems that your team can run and scale. ### Service offerings 1. **AI strategy** — Where AI delivers impact in your business, in what order, and what it costs to ship. A roadmap your team can defend to the board. Price on request. 2. **Build & integrate** — Custom workflows and automations built into your stack. We ship in milestones, integrate end-to-end, and either hand the keys to your team or operate it for you. Price on request. 3. **Proof of concept** — A focused prototype that proves the bet quickly. See the outcome, the cost, and the path to production before you commit. Price on request. 4. **Expert consultation** — An hour with a founder-engineer on your architecture, model choice, or a specific challenge. Plainspoken advice, no proposal pressure. Price on request. ### Why Horaizon 1. **Expertise that ships** — We combine technical depth with a bias for delivery, so you get working systems, not just advice. 2. **Move fast, stay clear** — Small team, no bureaucracy. We adapt to your pace and communicate in plain language. 3. **Quality over volume** — We take on fewer clients and give each one full attention, so outcomes and code quality stay high. 4. **Partner, not vendor** — We're invested in your success. You get a true partner from strategy through to live and beyond. --- ## Products (https://horaizon.co.uk/products) **Heading:** Build with tailored AI, manage from one place **Intro:** From chat apps that learn your knowledge to a central hub for your organisation. Everything you need to deploy and control AI that fits. ### Horaizon Hub (Beta) - **Type:** Platform - **URL:** https://hub.horaizon.co.uk - **Tagline:** One place to manage Horaizon products, usage and your organisation. - **Description:** Subscribe to what you need with flexible, pay-as-you-go pricing and a minimum commitment. Create projects, invite users and control who has access to which Helios chat apps, each with their own knowledge sources and MCP. Monitor usage and keep everything in check from a single dashboard. - **Features:** Subscription and pay-as-you-go billing · Projects and user management · Usage and billing in one place - **Status:** In beta. Contact us to get access. ### Horaizon Helios (Beta) - **Type:** AI chat application - **Availability:** iOS, Android and web (via Horaizon Hub) - **Tagline:** AI chat that learns your knowledge, specialised and tailored to your data. - **Description:** Create custom chatbots trained on the documents, FAQs and sources you provide. Each project can have its own knowledge base and behaviour, so different teams get the right AI for their context. Connect MCP and external tools to extend what your chat can do. - **Features:** Custom knowledge per project · MCP and integrations · User and access control via Hub - **Status:** In beta. Contact us to join and get access on Hub. --- ## About (https://horaizon.co.uk/about) **Mission:** We exist to turn AI into outcomes, not slides. Our mission is to design and build state-of-the-art applications and automations that actually ship, integrate with your stack, and scale with your team. We combine technical depth with a bias for delivery: we're here to reduce complexity, not add it. Whether it's a clear strategy, a proof of concept, or a production system, we partner with you from idea to live, and leave you in control. ### Founding team - **Luke Gregory** — CEO & Co-Founder - **Lukas Benic** — CTO & Co-Founder - **William Wandt** — COO & Co-Founder ### Values 1. **Partnership** — We work as an extension of your team: aligned on outcomes, clear on scope, and committed to leaving you in control. 2. **Ship, don't stall** — We bias toward delivery. You get working systems and clear next steps, not endless discovery or shelfware. 3. **Craft & clarity** — We build things that are maintainable and understandable. No black boxes, no lock-in. Just solid work you can own. --- ## Trust Center (https://horaizon.co.uk/trust-center) **Intro:** Horaizon Ltd acts as a data processor when building and operating AI systems on behalf of our clients. This page summarises how we handle personal data, the safeguards we apply, and the rights available to data subjects. **Data processed:** Business contact data, query and prompt content, conversation logs, and documents fed into client AI systems — solely to deliver the services specified in each client engagement. Data is never sold or used outside the agreed scope. ### Security measures - **Encryption:** TLS 1.2+ in transit; AES-256 at rest across all storage layers. - **Access controls:** Role-based access control (RBAC) and multi-factor authentication (MFA) on all production systems. - **Backups:** Daily encrypted backups with documented recovery procedures and regular restoration tests. - **Secure development:** Security reviews in SDLC, automated dependency scanning, and annual penetration testing. ### Sub-processors | Sub-processor | Purpose | Location | |---|---|---| | Qdrant | Vector database (RAG storage) | EU | | Amazon Web Services | Cloud hosting & compute | UK / EU | | Microsoft Azure | Cloud hosting & compute | EU | | Mistral AI | LLM inference | EU | ### Data subject rights - **Access & portability** — Request a copy of personal data held or processed on your behalf. - **Rectification & erasure** — Request correction or deletion of inaccurate or no-longer-necessary data. - **Restriction** — Request that processing be paused while a dispute is resolved. **Breach notification:** Within 36 hours of becoming aware of a breach, in accordance with UK GDPR Article 33. --- ## Contact (https://horaizon.co.uk/contact) **Heading:** Get in touch **Intro:** Have a challenge that could use smarter systems or automations? Tell us what you're trying to achieve — we'll get back with clear next steps. **Email:** info@horaizon.co.uk **Response time:** 1–2 business days **Areas Horaizon can help with:** - AI strategy and roadmap - Build & integration - Proof of concept - Expert consultation --- ## Blog (https://horaizon.co.uk/blogs) **Heading:** From the team **Intro:** Perspectives on AI agents, strategy, and the work of building systems that actually deliver. ### Published posts 1. **Zenegy x Horaizon: From Chatbot to Full-Scale AI Transformation** (March 11, 2026 · Case Study · Luke Gregory) — How a Danish payroll and accounting platform went from a single AI support chatbot pilot to a company-wide AI programme across Numbers and Payroll, with Horaizon as delivery partner. 2. **Reflections from AGENTDAGEN 2025** (September 17, 2025 · Event) — Denmark leads global AI adoption at 42%. Key themes: goal-directed AI agents, testing as the value bottleneck, EU AI Act compliance, and the shift from SEO to GEO (Generative Engine Optimisation). 3. **Deploying a MCP Server on AWS with Terraform** (August 18, 2025 · Engineering · Dhiren de Silva) — How Horaizon deployed a production MCP server on AWS Lambda with API Gateway using Terraform. Covers Model Context Protocol, FastMCP, OpenAI Responses API integration, and WebSocket delivery. 4. **What It Takes to Successfully Implement an AI Chatbot** (May 6, 2025 · Case Study · Luke Gregory) — Real lessons from deploying a 24/7 AI customer support chatbot: data quality, hosting decisions, internal adoption, compliance, and ongoing monitoring. --- ## FAQ **What services does Horaizon offer?** Horaizon offers four core services: AI strategy (roadmap and prioritisation), build & integration (custom AI workflows and automations), proof of concept (fast prototypes to validate ideas), and expert consultation (architecture or tooling advice). All priced on request. **What is Horaizon Hub?** Horaizon Hub is a platform for managing Horaizon products, users, usage and billing. It provides subscription and pay-as-you-go pricing, project and user management, and a unified dashboard. It is currently in beta at hub.horaizon.co.uk. **What is Horaizon Helios?** Horaizon Helios is an AI chat application that learns from your documents and knowledge sources. You can create custom chatbots for different teams, each with their own knowledge base. It supports MCP integrations and is available on iOS, Android and web via Horaizon Hub. It is currently in beta. **How do I get access to Horaizon's beta products?** Contact Horaizon via the contact form at horaizon.co.uk/contact or email info@horaizon.co.uk. The team typically replies within 1–2 business days. **How much do Horaizon's services cost?** All services — AI strategy, build & integration, proof of concept, and expert consultation — are priced on request depending on scope. **Where is Horaizon based?** Horaizon Ltd is based in the United Kingdom. Infrastructure is hosted in UK and EU regions (AWS and Microsoft Azure). **How does Horaizon handle data and privacy?** Horaizon acts as a data processor under UK GDPR. Data is encrypted in transit (TLS 1.2+) and at rest (AES-256), access is controlled via RBAC and MFA, and breaches are reported within 36 hours. Data is never sold or used outside the agreed engagement scope. **Who founded Horaizon?** Horaizon was founded by three co-founders: Luke Gregory (CEO), Lukas Benic (CTO), and William Wandt (COO).